cTrader Demo Account - Frequently Asked Questions

A Demo Account offers a risk free trading environment for practice purposes. Functionality and market rates are identical to a live account, and the account will use ‘virtual’ funds.The Demo Account is completely free and you cannot withdraw any virtual funds gained from the account. Test and practice your forex strategies using real FX market quotes without risking any real money.

1. Please click here to be taken through to our demo sign up page
2. Fill in your personal details and follow the prompts
   • First Name
   • Last Name
   • Email: You will need to verify your email address
   • Mobile Number: including country code

​Your log in details will be sent to the email address you entered with your account number and password and a link to download the demo platform.

Your complimentary OMF cAlgo or cTrader demo platform will expire in 30 days from registration unless a specified period is arranged prior by the OMF cTrader team.

If you are using the cTrader demo, you do not need an account with OMF.
If you want to trade using the live cTrader system, you are required to open an account with OMF by completing the client application form and providing the supporting documentation. OMF requires you to read and accept the General Terms and Conditions before opening an account.

Opening an account with OMF is easy. A simple application process ensures that you can start buying and selling currencies to meet your requirements with minimal hassle.

1. Complete and submit the Client Application Form
2. Wait for confirmation of account approval, including out client segregated funds bank account number to deposit funds
3. Once your account has been opened, you will be introduced to your personal dealer to discuss your FX requirements. You will also gain access to a range of market reports, daily commentaries and announcements so that you can stay fully informed of currency movements
4. Phone OMF dealing room on 0800 TO DEAL to speak to your dealer
5. Login and go to your account to view your account information, your customised dashboard and open positions and to obtain statements

As a fully regulated NZX Broker, OMF is required to verify the identity and residence of each of its customers under NZ Anti-Money Laundering Laws. Failure to provide any required documentation will result in delays to the opening of your OMF cTrader account.

Yes. Although you cannot be logged into multiple accounts from one instance of the platform, you can open several instances of cTrader (separate cTrader platforms running at the same time on your computer) and log in to different accounts accordingly.

Yes. As long as you have the correct login details, you can login to the platform from any computer, provided your connection settings are correct and the connection is not being blocked by a firewall or your ISP.

1. Move the mouse over the account number int the accounts list and click X
2. Confirm by clicking Yes

The account will be removed from the list after confirmation.

Up to 100:1

The favorites feature lets you keep your most frequently traded symbols in a single list for easy access.

The Favorites tab can be found next to the Indicators tab in the Market Watch.

To add or a remove a symbol from the favorites list, click the icon from the symbol options.

You can deposit funds into your account via bank wire or cheque. See OMF bank details.

Please be aware that for any foreign currency deposit into your account you will incur a NZ$10 fee.
Withdrawal fee: Usual telegraphic fees incurred.

All withdrawal requests are processed the same working date we receive them, during out business hours (9:00- 4:30 NZT). A bank wire transfer normally takes 2-4 working days to reach your bank account.

Please note that under certain conditions deposits or withdrawals may take longer to process, this could be due to missing documentation or requested information.

OMF cTrader currently supports AUD, EUR, NZD & USD

The minimum deposit to open a trading account is NZD10,000 or the equivalent in any other major currency.

The Base Currency is the first currency quoted in your currency trading pair. If you are buying a currency in exchange for another, it’s the currency you are buying. If you are selling a currency for another it’s the currency you are selling.

OMF is authorised and regulated by the NZX and the Financial Markets Authority (FMA). Client funds are held in a client segregated funds account.

• New Order(Ctrl+O): Open the “Create Order” window
• New Chart: Choose with which Symbol you want to create new chart
• Sign in: Log in to a live or demo account, create a new demo account or change connection settings
• Open Demo Account: Fill in your details to open a demo account
• Open Live Account: Open your broker’s webpage so that you can open a live account
• Exit Spotware cAlgo (Alt+F4): Closes the terminal. All active robots will be stopped, but any open trades will not be affected

• Single-Chart Mode: Switches to ‘Single Chart’ mode. In this mode the selected chart is displayed using all the available application space. The other open charts are displayed as tabs above the selected chart.
• Multi-Chart Mode: All the opened charts will be displayed in a grid pattern. cTrader uses a ‘Smart-Size’ technology, which adapts to the window size and dynamically changes the window sizes of any open charts to achieve the best viewable results.
• Cursor: With the ‘Mouse Cursor’ option selected you can move the chart itself and objects drawn on it.
• Crosshair: The ‘Crosshair’ option enables you to pin-point exact areas in time and market price and measure the difference (Pips/Periods/Price) from the starting point. If there are imposed indicators (chart, indicator window) their values will be displayed.
• Market Snapshot: By selecting this option you can click anywhere on the chart to display a price snapshot of the currency pair’s – Time/date/Price/Open/High/Low/Close/Volume values. If there are imposed indicators (chart, indicator window) their values will be displayed.
• Trend Line: The ‘Trend Line’ helps to explore market trends. Two points must be chosen for a ‘Trend Line’ to be imposed on the chart. Click the left mouse button and hold, while dragging to your preferred position. Once the left mouse button is released the line will be set. After the line is set you can edit the positioning of the line by clicking on it and dragging it to another position. If you click on either end of the line, you will be able to edit the positioning of that point on the chart.
• Horizontal Line: The ’Horizontal Line’ can be used to mark support and resistance. One point must be chosen to impose the ‘Vertical line’ on the chart. After the line is set, you can edit the positioning of the line by clicking on it and dragging it elsewhere.
• Vertical Lines: The ‘Vertical Line’ can be used to define periods. One point must be chosen to impose the ‘Vertical Line’ on the chart. After the line is set, you can easily edit the positioning of the line, by clicking on it and positioning it elsewhere.
• Equidistant Price Channel: Lines of the ‘Channel’ are parallel. Two points must be chosen for a ‘Channel’ to be imposed on the chart. Click the left mouse button and hold, while dragging to your preferred position. After the left mouse button is released, the two parallel lines will be set. After the lines are set, you can edit their position by clicking anywhere on the bottom line and dragging to the preferred position. Both lines will move simultaneously. If you click on either end of the upper line, you will be able to edit the positioning of that point on the chart. Both lines will move simultaneously. To set the distance between the lines, click on the middle (highlighted) of the upper line and drag till the preferred distance is set.
• Fibonacci: One point must be set to impose ‘Fibonacci’. Click the left mouse button and hold, while dragging to your preferred position. Drag horizontally to adjust the width and vertically to adjust height. After the ‘Fibs’ are set, you can move it around the chart by clicking on either of the lines. To edit the width and height click on one of the highlighted points.
• Colors: Change the default colors of your imposed objects from the pallet of colors provided.
• Chartshot: Screenshot of the active chart window will be immediately uploaded to a dedicated webpage, with unique URL, allowing easily share the image on social networks, by email, or by sharing the link. To take a ‘Chartshot’ activate the feature by clicking on the icon and then point to the chart and click once more. Seconds after an image will appear in a browser window.

• QuickTrade
  1. Single-Click: You will be able to trade with one single click
  2. Double-Click: You will be able to trade by double-clicking
  3. Disabled: You have no ability to trade with your mouse
  4. QuickTrade Info: Detailed Information about QuickTrade
• Sounds: Enables or Disables Sounds notifications in cTrader
• Language: cTrader is currently available in 14 different languages. English, Russian, French, Spanish, Portuguese, Polish, Japanese, Korean, Chinese, Italian, Greek, Turkish, Hungarian and German.
• Layout
  1. Default Layout: Switches to the default Layout of cTrader
  2. Chart Trading Layout: Switches to the Chart Trading Layout
  3. Chart Only Layout: Switches to Chart Only Layout
• Fullscreen: Switches cTrader between Fullscreen Mode and Windowed Mode

• Help Guide (F1): Opens the cTrader Help Guide & Tutorial.
  cTrader settings, functions and tasks are all explained here in detail. You can also press F1 at any point to open the help guide.
• About cTrader: This is where you can find contact details and cTrader version details.
• What’s New: Opens the window with the latest features of cTrader.

The “Orders” tab contains information about all Pending Orders.  All orders can be sorted by a value of any field.  The information in the bottom will display financial and settings results of Pending Order, which include: “Balance”, “Equity”, “Margin”, “Free Margin”, “Margin Level” and “Total Profit”.

All Pending Orders are displayed in a table with the following fields:

• ID: The operation ticket member. It is a unique number of the Pending Order.
• Time: Time the order was set. The time is represented as DD/MM/YYYY HH:MM (Day/Month/Year Hour/Minute).
• Symbol: This field displays the currency pair chosen for trading.
• Volume: The volume set for "Pending Orders".
• Type: Type of the Pending Order. these are four types of orders that can be displayed. "Sell Stop", "Sell Limit", "Buy Stop" and "Buy Limit".
• Entry: This is the price at which the order will attempt to be filled.
• Expiry: If set, the time when the Pending Order will expire.
• T/P: The placed "Take Profit" order level. If the order has not been placed, a hyphen ( - ) will be displayed in this field.
• S/L: The placed "Stop Loss" order level. If the order has not been placed, a hyphen ( - ) will be displayed in this field.
• Distance: A distance between spot price and 'Stop/Limit Order' entry price will be displayed in pips.
• Price: The spot price.

This context menu is available, when the right mouse button is clicked on a pending order:

• Delete order: Order will be deleted.
• Modify order: A "Modify Order" tab will appear, where you are able to attach "Stop Loss" and "Take Profit, adjust price and set expiry date.
• Create new order: A "Create Order" tab will appear.
• Create Statement: A statement with all you closed and active positions will be generated.

The ‘Positions’ tab contains information about all currently active trade positions. All open positions can be sorted by a value of any field. The information in the bottom will display financial and settings results of open positions, which include: “Balance”, “Equity”, “Margin”, “Free Margin”, “Margin Level” and “Total Profit”.

All Pending Orders are displayed in a table with the following fields:

• ID: The operation ticket member. It is a unique number of the market order.
• Time: Time the order was filled. The time is represented as DD/MM/YYYY HH:MM (Day/Month/Year Hour/Minute).
• Symbol: This field displays the currency pair being traded.
• Volume: The amount of money traded.
• Type: Type of the trade operation. There are two types of trading operations that can be displayed: ‘Buy’ or ‘Sell’.
• Entry: This is the price at which the order was filled.
• Expiry: If set, the time when the Pending Order will expire.
• T/P: The placed ‘Take Profit’ order level. If an order has not been placed, a hyphen ( - ) will be displayed in this field.
• S/L: The placed ‘Stop Loss’ order level. If an order has not been placed, a hyphen ( - ) will be displayed in this field.
• Swap: Charging of swaps is displayed in this cell.
• Commission:Commissions, charged by the brokerage company for performing trade operations is displayed in this field.
• Pips: The profit or loss is shown in pips.
• Base Currency Profit: Displays the profit or loss of the position. Positive result means that the transaction is profitable, and negative means that it is unprofitable.
• Close: Close the position.

This context menu is available, when the right mouse button is clicked on a position:

• Close position: Closes the position.
• Modify position: A “Modify Position” tab will appear, where you are able to attach “Stop Loss” and “Take Profit“, close whole or a part of position. You can also use the "Modify Postion Button" to get to this tab.
• Create new order: A "Create Order" tab will appear.

When you launch cTrader, the Sign In window will appear.  If you do not see the Sign In screen, click cTrader > Login.  To log in to your Demo Account enter your Account Number and Password and click the Sign In button.

By checking this option your login details will be automatically filled in whenever cTrader is opened.  If you have multiple accounts, cTrader will fill in details of the last account for which you checked this option.

You can change your password from inside the cTrader platform.

To change your password:

1. Click on the cTrader menu and then click Sign In
2. Click Change Password
3. Enter your current password and your new password
4. Click Change Password

Call OMF on +64 9 523 2221 or email [email protected] and your password can be reset.

Yes. cAlgo allows you top create 'Robots' and custom indicators. Your custom indicators can be used with both cAlgo and cTrader.

Robots can be used in our algorithmic trading platform, cAlgo, but not from cTrader. You can download cAlgo by clicking the cAlgo button at the top right of cTrader. Custom built indicators can be used in cTrader.

Yes. Technical indicators can be referenced in your robot algorithms.

There is no limit to the number of instances you can run.

Yes, cAlgo will allow manual closing, opening and modifying of open positions and pending orders from the charts. cTrader, our manual trading platform, can be accessed quickly from within cAlgo by clicking the cTrader icon at the top right of the platform.

No. Both platforms can operate independently simultaneously.

Your robots and indicators should be written in C#, a .NET language.

To add a downloaded indicator to your cTrader platform, follow the steps below:

1. Download or move the Indicator to My Documents > cAlgo > Sources > Indicators. 
2. Open the cAlgo platform.
3. Click on the Indicators tab from the Robots/Indicators menu on the left.
4. Find the Indicator you want to use.
5. Click the Build icon . If the build is successful, the icon appearance will change to .

The indicator will now be available in your cTrader platform.

To display all financial instruments, click on the Market Watch window with the right mouse button, and select ‘Show all symbols’ from the menu.

Swap charges differ from one currency pair to another and are determined by the liquidity providers we work with. These rates are quoted as points expressed as a percentage. They are amended weekly and can be found in the information (i) icon of the relevant symbol traded.

Open up your Firefox browser window; notice the tabs towards the top of the screen. Select the TOOLS tab and it will open up a drop-down box with several options.

Manual configuration of the connection settings in cTrader may sometimes be required to connect from certain office networks or ISPs.

To configure connection settings:

• Click the cTrader menu
• Click Connection Settings
• Fill in ​ the required settings for your connection
• Server: your local proxy server Name/ IP
• Port: Port of your local proxy server
• Protocol: Supported proxy protocol
• Login: your local proxy login
• Password: your local proxy password
• Click Apply

If you use the trading platform at your workplace, it may be the case you are connected to the internet via firewall or a proxy server.

In such case go to ‘Tools – Options – Server’ and check 'Enable proxy server' box.

The settings of proxy server may be copied from Internet Explorer ‘Service – Viewer Properties – Connections – LAN Settings’.

The platform allows to work with SOCKS4, SOCKS5, and HTTP proxy servers. If the problem persists, ask your network administrator to open the port 443 or set up the port mapping to access the server.

Yes we do. Currently you can trade with your iPhone, Android and Windows mobile device.

Operating systems:	Windows XP/Vista/7/8/8.1/10
Processor:	1 GHZ
RAM:	512 MB
Hard disk space:	100MB
Screen resolution:	1024x768
Internet Connection:	Broadband internet connection

To install cTrader:

1. Download cTrader from OMF's website www.omf.co.nz
2. Open the downloaded file
3. Click Install

Wait for the Platform to download and install

* During the installation, you may be promted with a .Net4 update/ install. Click to accept.

* You may also be asked to restart your computer at the end of the installation screen. cTrader will complete installation after the restart.

* Windows vista users may be required to update to Microsoft’s Service Pack 1 for windows vista to be able to run cTrader/cAlgo properly

cTrader will automatically launch after installation.  You can access cTrader by clicking on the cTrader icon on your desktop or in your Start menu.

Yes, simply run OMF cTrader Web on either Google Chrome, Firefox or Safari.

The foreign exchange markets follow the sun around the world, so you can trade 24 hours a day, five days a week opening from Monday morning (NZT) and close of markets on Saturday morning (NZT). Opening times differ from summer to winter but correspond to 5pm (EST) Sunday through to 5pm (EST) Friday.

Yes this can be changed so your statements and trade times in your blotter are in your preferred time zone.

OMF uses liquidity via a prime of prime banking facility which includes liquidity from 10 to 20 international banks.

A market order is a request to open or close a Buy or Sell position, at the current available market price. Your request will remain live until executed.

A tick is the minimum price fluctuation of a symbol available for trading. For example if the EUR/USD moves from 1.36543 to 1.36544 this is 1 tick, 10 ticks in Forex equals 1 pip (applicable to Forex Majors).

The spread is the difference between the purchase price and the sale price (Bid & Ask) of the CFD contract at the same moment.

Spreads will greatly depend on the prevailing market conditions and the liquidity provided by the banks. In general however spreads are very competitive and at times of good liquidity they can go as low as 0 pips.

Depending on the volume of a trade and the available liquidity in the market OMF cTrader will automatically aggregate all available liquidity at the best possible prices and fill at VWAP - Volume Weighted Average Price.

A stop out is an automatic closure of a position at the current market rate. A stop out occurs when the margin requirement has been exceeded and the account balance is no longer sufficient to sustain all the open positions. A stop out is reached when equity falls to approximately 100% of the initial margin (subject to market conditions).

Trading history can be seen by clicking on “History” tab in the ‘Trade Watch’, in the lower part of the platform.  You can also create a printable statement of all your trading history, by clicking the ‘Statement’ button.

Yes. The function to add a limit or stop order based on technical indicators can be written into the code.

Open positions will continue to run and will not be closed until an existing stop loss, take profit or stop out level is reached.

cAlgo needs to be opened with a steady internet connection in order for the robots to carry out any declared functions (open position, close position, modify stop loss, etc.) So while open positions will not be closed if you log out or close the platform, robots will be unable to modify or close any currently open positions. Existing limit orders will still be filled if the entry rate is met.