Complaints and Dispute Resolution
In the event that you wish to make a complaint about our service, you should make the complaint known in writing to our Compliance Manager. We will let you know that your complaint has been received and the Compliance Manager will make all necessary efforts to respond to your complaint within 10 working days. You can contact our Compliance Manager at any of the following addresses
In the first instance the Compliance Manager will try to resolve the dispute between the parties. However, if a satisfactory outcome cannot be achieved the matter should be referred in writing to either our external disputes resolution provider, Financial Services Complaints Limited (“FSCL”):
Financial Services Complaints Limited (FSCL) | or to NZX at : | NZX Regulation |
P O Box 5967 | | NZX Limited |
Lambton Quay | | P O Box 2959 |
Wellington 6145 | | Wellington 6145 |
NEW ZEALAND | | NEW ZEALAND |
Phone: 0800 347 257 | | Phone: +64 4 472 7599 |
Email: [email protected] | | |