Complaints and Dispute Resolution

In the event that you wish to make a complaint about our service, you should make the complaint known in writing to our Compliance Manager. We will let you know that your complaint has been received and the Compliance Manager will make all necessary efforts to respond to your complaint within 10 working days. You can contact our Compliance Manager at any of the following addresses

Level 2, 37 Galway Street
Britomart
Auckland
P.O. Box 5830
Wellesley Street
Auckland, 1141
Telephone: +64 9 520 9310
Email: [email protected]

In the first instance the Compliance Manager will try to resolve the dispute between the parties. However, if a satisfactory outcome cannot be achieved the matter should be referred in writing to either our external disputes resolution provider, Financial Services Complaints Limited (“FSCL”):

Financial Services Complaints Limited (FSCL) or to NZX at : NZX Regulation
P O Box 5967 NZX Limited
Lambton Quay P O Box 2959
Wellington 6145 Wellington 6145
NEW ZEALAND NEW ZEALAND
Phone: 0800 347 257 Phone: +64 4 472 7599
Email: [email protected]